This is our ConfigHandler log:
2015-05-13 15:50:38(3468-3472) ConfigHandler.exe:Got core name: LDWFMGT1
2015-05-13 15:50:38(3468-3472) ConfigHandler.exe:Got config tool: wscfg32.exe
2015-05-13 15:50:38(3468-3472) ConfigHandler.exe:Got configuration file: WFH 9.6 Agent
2015-05-13 15:50:38(3468-3472) ConfigHandler.exe:Got user:
2015-05-13 15:50:38(3468-3472) ConfigHandler.exe:password is not variable, encrypted
2015-05-13 15:50:38(3468-3472) ConfigHandler.exe:Attempting traditional agent install.
2015-05-13 15:50:38(3468-3472) ConfigHandler.exe:LDLogon Path: \\LDWFMGT1\ldlogon
2015-05-13 15:50:38(3468-3472) ConfigHandler.exe:Mapping drive using preferred server credentials
2015-05-13 15:50:44(3468-3472) ConfigHandler.exe:Could not get credentials for \\LDWFMGT1\ldlogon
2015-05-13 15:50:44(3468-3472) ConfigHandler.exe:Check to make sure preferred server credentials are correct. May need FQDN and shortname entries.
2015-05-13 15:50:44(3468-3472) ConfigHandler.exe:Could not connect to \\LDWFMGT1\ldlogon,
2015-05-13 15:50:44(3468-3472) ConfigHandler.exe:Connecting to path returned: 100003
2015-05-13 15:50:44(3468-3472) ConfigHandler.exe:config tool \\LDWFMGT1\ldlogon\wscfg32.exe was not found.
The problem must be with the server name. I don't understand is why is it using the actual server name 'LDWFMGT1' when we've defined the core public variable and the preferred server name to be 'landesk'. That's a DNS alias for the core.