Wow that is a strange one. Did you check for the PC in both in all devices and unmanaged devices as these are stored in different tables in the DB?
One workaround would be to create a USB boot device and supply this to your vendor.
Wow that is a strange one. Did you check for the PC in both in all devices and unmanaged devices as these are stored in different tables in the DB?
One workaround would be to create a USB boot device and supply this to your vendor.